Σ 1. Professional team escort, zero-distance teaching service
Elite service team: A professional team of over 100 people consisting of senior technical experts, R&D engineers and after-sales specialists. Each person has over 8 years of industry experience and is proficient in the entire process of equipment R&D, debugging and maintenance.
On-site teaching service: For overseas customers, professional engineers provide "one-to-one" on-site teaching service. During the equipment installation and commissioning stage, they not only ensure the accurate operation of the equipment, but also help customer operators quickly master equipment operation, daily maintenance and common troubleshooting skills through on-site practical training.
One-stop solution, professional construction solutions: One-stop service, providing all-round professional construction solutions, focusing on the needs of the entire project cycle, and providing integrated professional services from solution design, resource allocation to construction implementation.
Classic service cases: In a large infrastructure project exported to Saudi Arabia, the engineering team overcame language barriers and completed the commissioning and training of laser leveling machines through translation software, gesture communication and step-by-step demonstrations. In the Russian smart factory construction project, the technical team adapted to the low temperature environment and completed the equipment installation ahead of schedule, with a customer satisfaction rate of 100%.
Σ 2. Overseas localization layout, zero time difference in service response
Malaysia branch: Landed in Malaysia in 2024, as a service hub in Southeast Asia, equipped with a localized service team and storage center, to achieve localized services throughout the entire process of on-site machine inspection, technical consultation, installation and commissioning, and after-sales maintenance.
Service efficiency upgrade: Relying on the branch, the service response time in the region is shortened from an average of 72 hours to within 24 hours, and the spare parts supply cycle is reduced by 50%, which significantly improves the efficiency of customer equipment use and ensures the smooth progress of the project.
Σ 3. Global dealer network, no dead ends in after-sales guarantee
Global cooperation layout: In-depth cooperation with high-quality agents in many countries such as the United States, Mexico, Russia, Brazil, the United Kingdom, Spain, Thailand, South Korea, etc., to build a sales and service network covering North America, Europe, Asia, South America and other regions.
Collaborative service system: Agents in various regions have the ability to sell equipment, provide after-sales technical support, and supply original parts, and work in real time with the headquarters technical team to solve the industry problems of long distance and slow response of cross-border services.
Σ 4. Technology and honor empowerment, quality creates trust
High-tech strength: As a national high-tech enterprise, it has won 12 provincial and above honors such as Shandong Enterprise Technology Center and Gazelle Enterprise, with 50+ invention patents and 200+ utility model/appearance patents, and its technological innovation ability is leading in the industry.
International technology integration: We have carried out technical cooperation with the top expert team in the UK, established an industry-university-research base with Shandong University and Chang'an University, introduced international cutting-edge technologies, and achieved the integration of equipment performance with international standards.
High-end quality assurance: The core components are imported from Germany, the United States, and Japan, and have passed ISO 9001 international quality certification, ensuring that the equipment has excellent durability, safety and reliability, providing a solid foundation for high-quality after-sales service.
Σ 5. Demand-driven innovation, continuous service upgrade
In-depth market research: Establish a professional research team to visit multiple construction sites, concrete construction companies and contractors around the world every year, and accurately explore customer demand pain points through on-site observation, operation interviews, data collection and other methods. For example, in response to special needs of overseas customers for equipment operation convenience (small language interface requirements), environmental protection (energy-saving requirements in high-energy consumption areas), safety (one-button start and stop), etc., quickly start product optimization design.
Efficient feedback mechanism: Establish a multi-channel customer feedback system, collect equipment usage feedback in real time through after-sales return visits, technical exchanges, online platforms, etc., and form an efficient closed loop of "demand collection - R&D improvement - product verification".
Dynamic product upgrade: Based on market insights, continue to develop new products and iterate existing products. Focus on intelligence, humanization, and localization, build a full-chain upgrade mechanism for demand capture, technological innovation, and application implementation to ensure that products fit market trends and regional needs.
Technological breakthrough: Introducing American laser system technology to improve the leveling accuracy to the international leading standard of ±2mm/3m;
Function customization: Developing anti-corrosion coating technology for the high temperature and high humidity environment in Southeast Asia; Adding EU CE certification adaptation function for equipment in the European and American markets;
Operation optimization: Launching interactive interfaces in small languages such as Russian and Spanish, equipped with remote fault diagnosis modules, greatly reducing the operating threshold.
Agile R&D model: With the help of the global agent network and the overseas branch in Malaysia, regional needs are quickly collected. The headquarters R&D center works closely with it to form an agile development system of "regional needs-local response", which shortens the product iteration cycle by 30%.
Σ 6. All-weather service system, zero delay in problem solving
24-hour online support: Set up a global customer service hotline, equipped with a multilingual customer service team, and provide 7×24-hour real-time technical consultation and remote fault diagnosis services through telephone, video, online chat, etc.
Quick offline response: Combined with overseas branch and agent resources, ensure that in an emergency, professional technicians can arrive at the site in most parts of the world in a short time, solve equipment failure problems in time, and minimize customer downtime losses.
